REFUND & ECHANGE POLICY

Refund & Exchange Policy

At Nazé, we strive to ensure you love your purchase.

Refunds

We do not offer refunds once the order has been shipped and the courier has left. However, if you receive a defective or damaged item, please contact us within 24 hours of receiving your order and provide clear proof (photos/videos). Our team will review the issue and assist you accordingly.

Exchanges

Items may be exchanged within 2 days of receiving your order, provided that:

* Item(s) are unworn, unwashed, and unused
* Item(s) remain in their original condition and packaging
* All tags and labels are attached

Exchange requests must be submitted through our website.

Shipping & Processing

Customers are responsible for return and exchange shipping fees, unless the item received is defective.

Please allow up to 10 business days for exchange processing after the returned item has been received and approved.